Complaints Process

We are proud of our track record with the Trusted Trader Program and have invested in this, to provide a quality service and a robust complaints procedure.

Our Complaints Policy

We always try hard to provide the best service and products to our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

We Will Act Quickly

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

What To Do

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Please feel free to use the form to log the complaint to kick off the process, a record will be started and kept, everything will be transparent as we work to put things straight.

What Happens if We Don’t Agree

If we ever get to a position where parties disagree, then you are protected by the Which? Trusted Trader Program

Where we cannot resolve any complaint using our own procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 0117 981 2929 or via their website https://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/